Subject: Tech Support Candidate - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Oct 2020 23:10:31 -0400

Tech Support
Test

Name

MARCUS
MANEBAYE

E-mail

[email-masked]

Phone Number

(+91) 9667027348

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ashram Hari Nagar, new delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
Web development

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelancing

Freelancing

Anytime

Depending on
project

Previous Employer 1

Cherry e-commerce
services

Customer care agent

January 2020

35k

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step
I.

- the first thing I will do is to check whether the device(phone, tablet,
computer) I am using is connected to the internet. if it is not connected then
I will connect it and access the website.

Step II.

- if the device that I am using is connected to the internet but I am still
unable to access the website, in this case:

1. The first thing to do will be to start another browser and then try to access
the website on this second web browser. This should be the answer but in case I
am still getting the same error

2. The second thing to do will be to start other websites (google, instagram,
youtube, etc) and if they load and work properly then I will try to clear all
the cookies of the web browser used and this should fix the issue but in case
the same error is still lingering around then as a  last resort I will update
the web browser because an outdated web browser can cause a website to become
unresponsive due to scripting errors.

3. After clearing all cookies and updating the web browser if the same error
persist then there is something wrong with the website itself. Maybe the website
servers went down due to traffic or something. There is nothing else to do in
this case other than wait until the website gets back online again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

On the Bluetooth speaker:

1. I will press the button with the Bluetooth symbol to make the Bluetooth
speaker discoverable.

On my phone:

1. I will go to settings

2. I will tap the Bluetooth option

3. I will turn on Bluetooth

4. A list of available devices will appear

5. The Bluetooth speaker's name should appear if it doesn’t then I will go
press the Bluetooth symbol on the Bluetooth speaker again

6. If the name of the Bluetooth speaker appears, I will just select it and
connect my phone to it

What according to you makes you a good candidate
for customer service or technical support job?

1. I am a
hard working individual that recognizes the benefits of going extra mile to get
what I want.

2. I am a disciplined individual who takes things seriously because I believe
that discipline is the key to success.

3. I am a performance-driven professional looking for a job within a company
which offers flexibility and opportunity to grow professionally.

4. I have valuable experience in different aspects of customer service and also
on how to solve effectively customers different queries and problems on phone
and emails. On top of that I have an extensive knowledge on how to manage
frustrated customers and how to write concise and clear reports for different
teams of the company

5. I have a well-developed communication and complaint-handling skills, and an
important ability to remain calm in stressful situations.

6. I have an extensive knowledge in computer science since I did 5 years of
Computer science and engineering and my knowledge in computer science is, as
follow, segmented:

- an extensive knowledge of Operating systems(MS Windows, MAC OS, LINUX) and
softwares

- a basic knowledge of computer programming

- A basic knowledge of computer networking

- A basic knowledge of computer hardwares

- A basic knowledge of web development

- all these characteristics show that I am well suited for this job of customer
care executive or technical support.

On a scale of 1 - 5
please rate your fluency in spoken English

5