Subject: Arabic Language Test - Tariq Ali
From: Tariq Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Oct 2020 03:46:22 -0400

Foreign Language
Screening Test

Name

Tariq
Ali    /  (+91) 9997000443    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I would ask for a min to check
on the situation. Then ask for an apology saying.

There was a technical issue while placing the order from our end, i have
redirected the order to your correct address and it will reach you in min
required time.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am from
kotwal alampur, haridwar district. My qualification is 10+ computer hardware
diploma. I had my own business in KSA for more than 10 years. My hobbies include
singing, gyming and acting.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

من
الناحية المفاهيمية ، يتمثل الاختلاف
الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم
خدمة عملاء "رائعة" في أنك ، في السابق ، ربما
بالكاد تحافظ على رضا العميل ؛ بينما في
الرسالة ، أنت لا تجعلهم راضين فقط - أنت  كما
تحافظ على ولائهم!

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

يمكنني العمل تحت الضغط.
مهاراتي في التحدث باللغة العربية ممتازة
وأنا مرتاح جدًا للغة.  يمكنني التعامل مع
العملاء بسهولة.لدي موقف إيجابي تجاه
التعليقات.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

ذات مرة زرت مومباي وهي مدينة
مزدحمة ، كما أنها تشتهر بطعام الشارع. ومع
ذلك ، لم يعجبني الزحام والطقس
الرطب.