Subject: German Language Test - Krishan Pandey
From: Krishan Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 02:37:30 -0400

Foreign Language
Screening Test

Name

Krishan
Pandey    /  (+91) 8860058711
/ [email-masked]

Whats your first
language

German

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

I'm working for Pizza Hut as a
phone order executive. We took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When I will check
you realised that you made a mistake and you entered his address incorrectly. I
had the customer waiting on phone then I'm appolising the customer. Then correct
address

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Krishan Kant Pandey from Mathura. I have done my B.tech G L A University
mathura ,With secord 63%.My father is a farmer, I have two brothers and two
sister, I believe in jaoin family and i will have 3 year experience.my hobbies
are playing outdoor games, photography

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Conceptually, the main difference between providing
“good” customer service and delivering “great” customer service is that,
in the former, you are probably only barely keeping your customers satisfied;
while in the latter, you are not only keeping them satisfied – you are also
keeping them loyal! This is a very important distinction – and one that many
services providers do not always “get”.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

You must
have a very good understanding

and attentive on customer on what the say

and what they want and be prompt on what

they require.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

Mathura is believed to be the birthplace of Krishna, which is
located at the Krishna Janmasthan Temple Complex.[5] It is one of the Sapta
Puri, the seven cities considered holy by Hindus. The Kesava Deo Temple was
built in ancient times on the site of Krishna's birthplace (an underground
prison). Mathura was the capital of the kingdom of Surasena, ruled by Kansa, the
maternal uncle of Krishna. Janmashtami is grandly celebrated in Mathura every
year

is a city in the Indian state of Uttar Pradesh. It is located approximately 55
kilometres (34 mi) north of Agra, and 145 kilometres (90 mi) south-east of
Delhi; about 11 kilometres (6.8 mi) from the town of Vrindavan, and 22
kilometres (14 mi) from Govardhan. It is the administrative centre of Mathura
district of Uttar Pradesh. In ancient times, Mathura was an economic hub,
located at the junction of important caravan routes. The 2011 Census of India
estimated the population of Mathura at 441,894