Subject: French Language Test - Vibha Arora
From: Vibha Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 09:45:41 -0400

Foreign Language
Screening Test

Name

Vibha
Arora    /  (91) 7988102131    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Firsty i feel sorry for this
and make sure to customer that would not repeat again .I am a good listener so i
hear all things what customer actually wants to say and let him or her cool down
..

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Hey m
vibha. I have just done my masters in chemistry from chandigarh university
chandigarh. Now i am looking for a job. Coming to my strength m self motivated
self disciplined person. I am a good speaker and listener too. I am a good team
player as well. Now coming to my family i have 5 members in my family my
grandmother,Dad, Mom my sister and I dats it.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Umm.. The main difference between these two Are
providing good customer service and delivering great customer service is that in
the former we r only barely keeping our customers satisfied we r keeping them
loyal too

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

The ideal candidate usually embrances the opportunity to try
new ways of doing things willingness to work for the intrinsic benefit to work
and its ability to enhance character.The ideal candidate tends to be passionate
about there work and get lot of enjoyment out of it.fist

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Okey i’ll tell about
chandigarh. So chandigarh is the capital of the northern india states of punjab
and haryana .Chandigarh is also called the city beautiful chandigarh is designed
By the swiss frenc artist it is famous for greenery .