Subject: Re: LSM Joining Case Test - Vaishali Targhotra
From: Vaishali Targhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 09:07:43 -0400

LSM Joining Case
Test

Name

Vaishali
Targhotra

E-mail

[email-masked]

Phone Number

(91) 9999519079

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

because in
this blurb agent was very helpful and asked all the information required and
also he assured the customer that they are closely monitoring the ticket if any
issue will inform

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

1. In good customer service we have some limited
option as compared to great customer service we go beyond to help our customer
sometimes.

2. In good customer service we show empathy and sympathy to the customer but in
great customer service we put ourselves in customer shoe and help them

3. In Good customer service we are polite with the customer but in great
customer service we understand what type of tone has to be used with customer in
more polite ways.

4. In good cs we only help the customer but in great customer service if we know
that today is customer's birthday we should wish him and make him
happy

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