Subject: Re: LSM Joining Case Test - Shipra Mishra
From: Shipra Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 07:39:56 -0400

LSM Joining Case
Test

Name

Shipra
Mishra

E-mail

[email-masked]

Phone Number

(91) 7838691179

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I am
choosing Blurb 4 as customer  stays far from event place and will be travelling
for 2 days to reach to the event place ,Blurb 4 is giving option to update
address time to time so that they can deliver tickets at right place and right
time.It is also a satisfying answer as customer already purchase tickets and
waiting to get it deliver ,he doesn’t need to worry about place and time
.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Great customer service can include good customer service.In
Good customer service representative must be listening properly, showing
attentiveness,  talking nicely but may be not giving prompt solution for query

Where as in great customer service includes prompt solution in less time after
understanding all aspects of queries.

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