Subject: Fwd: LSM Joining Case Test - SHIREEN BANU
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 16 Oct 2020 02:44:45 -0700 (MST)

Hi Ma'am, 

Her spoken was good. 
She is holding a huge experience. 
Her Last Salary was 38000/- 
Max to max she can negotiate till 30k. 
Can join immediately. 

Let me know what to proceed 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Oct, 2020, at 19:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	SHIREEN BANU 
E-mail 	[email-masked] 
Phone Number 	(91) 9810845966 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	1) Firstly, the agent took the responsibility of checking the status of the ticket himself. 
2) Secondly, he confirmed the address from the customer as to avoid any delay. 
3) After that he guided the way to the customer to check the status of the ticket too. 
4) Finally, he was very empathetic towards the customer as he wished him a good time for the event. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Basically, good customer service means providing help to the customers by dealing with the queries and providing them solutions for their problems. Whereas great customer service means not only solving their problems but also to understand , feel and to be empathetic towards them. Above all, to be loyal towards the work and to the customers, is what i feel is the great customer service. 	

	
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