Subject: Re: LSM Joining Case Test - Ankita Mondal
From: Ankita Mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 05:18:49 -0400

LSM Joining Case
Test

Name

Ankita
Mondal

E-mail

[email-masked]

Phone Number

(+91) 9440128542

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

It is brief
and informative. There's a personal touch in it and politeness which help the
customers in a better way and as well as help in retaining the
cutsomer.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service means providing the customers with
only what they expect and nothing beyond it. Whereas, great customer service
ensures, customer satisfaction, customer loyalty, adding personal touch.
Basically, a great customer service means going above and beyond to provide
services to customers to attain the 'wow' factor that amazes the customers and
helps in retaining them.

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