Subject: Fwd: LSM Joining Case Test - Soujanyo Sen
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 16 Oct 2020 01:51:23 -0700 (MST)

Hi Ma'am, 

He is fresher, English is good. 
He is Expecting 15000/- 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Oct, 2020, at 19:13, Deeksha Dadu <[email-masked]> wrote: 

Talk to him 

From: Soujanyo Sen < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 15 October 2020 at 5:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Joining Case Test - Soujanyo Sen 

	
	
			LSM Joining Case Test 
		
	Name 	Soujanyo Sen 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9811795187 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 4 is best suitable for the situation as the customer is travelling to the event location, so to make sure that the customer receives the ticket to the right place we must ask him/her to provide with the hotel address to us. And customer can easily update the hotel address on the site for the same so that there won't be no issues. So to me this the right blurb to assit the customer. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when we provide the customer with the appropriate resolution. But great customer service is when we go an extra mile to make tue customer come back again to purchase or to do business with us. Great customer service is also when we assist the customer with a good and healthy posture so to make customer understand that we are really trying to help him/her in the best possible way. 	

	
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