Subject: Re: LSM Joining Case Test - Saurabh kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 16 Oct 2020 01:46:22 -0700 (MST)

Hi Ma'am, 

Her spoken was not that much attractive. He can be ok for chat process only. 
He was last working in March. Till now he is not working anywhere. 
His Last salary was 28000/- 
Expecting hike. but ok with the companies norms too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Oct, 2020, at 19:11, Deeksha Dadu <[email-masked]> wrote: 

Talk to him 

From: Saurabh kumar < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 15 October 2020 at 5:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Joining Case Test - Saurabh kumar 

	
	
			LSM Joining Case Test 
		
	Name 	Saurabh kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7903436617 
	Which blurb would you select? 	Blurb 2 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected blurb 2 because, it provides customer a detailed resolution as well as alternative solution of downloading the e-ticket. It also specifies customer to update the leaving date for the destination and to update the destination address. It will allow delivery partner or deliver customer executive to follow up with the customer with his detailed plan of departure as well destination address. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	For me a good customer service is to provide resolution to a customer but a great customer service means that you connected with the customer and shown him/her appropriate empathy regarding his/her grievances. It also means that you have provided solution for all the grievances. 	

	
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