Subject: Re: Arabic Language Test - Faheem Ahmad
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Fri, 16 Oct 2020 01:40:21 -0700 (MST)

Hi Harpreet, 

The first answer copied from google. and i evaluate for the last two answers 7.5 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "nirendsouza" <[email-masked]> 
Sent: Thursday, October 15, 2020 4:45:15 PM 
Subject: Fwd: Arabic Language Test - Faheem Ahmad 

Hi Team, 

Please evaluate internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Oct, 2020, at 13:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Faheem Ahmad / (110025) 7290919946 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly, I'll do everything to avoid the day. I'll be fully responsible for the mistake I made. I'll keep my customer well informed about the situation and keep communicate with him more and more. I'll assure him to deliver his order as soon as possible. Secondly I will try to compensate the delay time with an apology offer and will give him choices for future reference. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I belong to a lower middle class family from a small village of Uttar Pradesh. After my secondary school education came to Delhi for higher studies. I Completed my masters in Arabic language along with other subjects. I have worked in defferent places as an Arabic language expert. During my work I learnt regional language of Arab natives. Fluently I can speak their colloquial language along with reading, writing skills. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق الرئيسي بين تقديم خدمة العملاء لدرجة "جيد" وتقديم خدمة العملاء لدرجة "رائع" هو أنك في الأول ربما نحافظ على رضى عملاءك، بينما في الثاني انت لا تحافظ على رضى عملاءك فحسب بل تحافظ عليهم أيضاعلى ولاءهم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	مما يجعلني مرشحا مثاليًا لوظيفة خدمة العملاء: 
١: هو اخلاصي والتزامي بتقديم التميز، لأنني اعلم أن كل خدمة هى انعكاس لرؤية الشركة ورسالتها. ورغبتي دائماتقديم الخدمة لا هوادة فيها للعملاء. اجعل هدفي دائماتخصيص تفاعلي مع العملاء للحفاظ على انشاء جديد 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	زرت المدينة دلهي، عاصمة الهند. وهي مدينه رائعة جداً. المدينه اشتهرت بعدة اسباب، وهي مركز رئيسي لجمهورية الهند منذ أكثر من ١٠٠ سنه. دلهي نعرف دلهي بدلهي القديمه دلهي الجديدة. دلهي القديمه منطقة صغيرة داخل المدينه مع المياني المكثفة والقديمة. ودلهي الجديدة توسعة للمناطق للوحدات السكنية والوزارات والسفارات للدول. اشتهرت دلهي بجامعات مركزية مثل جامعة دلهي وجامعة جواهر لال نهرو وجامعة ملية اسلاميه وجامعة همدارد. وكمان نعرف دلهي بمستشفيات اهلية مثل مجموعة مستشفيات لكروب فورتيس، ومجموعة مستشفيات لكروب ماكس ومستشفى ميدنتا، ومستشفى ارتميس ومستشفى ابولو وغيرها. الهند معروفة بوجود تقاليد وثقافات متميزة. توجد في الهند عدة الديانات والمذاهب مثل الهندوسية الاغلبية والمسلمون ثاني اكبر عدد سكان الهند. عاصمة دلهي تلفت انظار السايحين بوجود تراث قديم لملوك الهند المسلمين والمباني الراقية مثل القلعة الحمراءاوالمسجد الجامع ومقبرة همايون وغيرها.