Subject: Re: LSM Joining Case Test - Valley Sonwani
From: Valley Sonwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 11:37:33 -0400

LSM Joining Case
Test

Name

Valley
Sonwani

E-mail

[email-masked]

Phone Number

(+91) 7354216435

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected this blurb because the customer query that was basically he is from
another place and for the event only he is coming to the city. Only one week is
left for the event. And he is coming early to the city so he wants to change his
delivery address to make sure he will receive the ticket in which hotel in
future he will be staying.

And the things I want to add is

Like first thing whenever we receive any call from the customer we should make
sure that greet him or her properly and make sure to satisfy him or her for that
only we have to say the things which he wants to listen so basically from 1blurb
I'll use the first para (I've just looked into your order today and I'm happy to
say your seller has confirmed they'll be able to send your tickets as soon as
they receive them from the event organiser. It's become common practice now for
event organisers to only release tickets (or batches of tickets) very close to
the event date - often the week of the event.)

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- means satisfying your customer on the
other hand. Great customer service- you make your customer loyal to your company
which leads to a better goodwill in market and if youe customer is loyal you
don't need advertisement they'll be your brand ambassador and they'll be
attracting more customer.

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