Subject: Re: LSM Joining Case Test - ambika khanna
From: ambika khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 10:40:39 -0400

LSM Joining Case
Test

Name

ambika
khanna

E-mail

[email-masked]

Phone Number

(91) 7836843486

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 2 is
more precise and to the point which eventually makes it easier for the customer
to understand and get a clear response as it clearly tells the Status about the
tickets and also suggests the ways to ensure if she has filled the information
correct. A customer does not need a briefing but a cut and clear response to her
query.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when a customer is satisfied with the
response to his/her problem and goes back with a solution in head but a great
customer service is when a customer service agent fills all the doubts with
relevant solutions on point and also helps a customer to get clear with problems
at that moment itself. Also maintain a good custome relations.

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