Subject: FW: LSM Joining Case Test - Manish Kumar Raghav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 14:37:21 +0000

Talk to him

From: Manish Kumar Raghav <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 7:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Manish Kumar Raghav

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Manish Kumar Raghav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810441260
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The selected blurb is the most appropriate amongst the given choices as it is a complete balance of empathizing the customer and assuring him for the services, My statement (that the team has been in contact with seller and they'll try their level best to deliver the order as per the stipulated time, and I would also take a moment and would like to really appreciate the time and patience that you've already invested for the this order to be delivered. You're very much valuable to us and be assured you'll be getting the services in a way that you've always thought of getting)
Thanks
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The key difference between a good or great customer service is the way that how the executive deals with the situation.
Like if in case the executive tries to build a relationship with the cx, he himself will be more than happy to share his concerns with the team that automatically will lead to customer satisfaction which ultimately is our prime objective.
Whereas an executive who deals with cx and uses apologetic statements just for the sake does not makes a cx feel connected with the brand and that is what I feel is the key difference between the two situations.

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