Subject: FW: LSM Joining Case Test - SHIREEN BANU
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 14:31:14 +0000

Talk to her

From: SHIREEN BANU <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 7:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - SHIREEN BANU

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    SHIREEN BANU
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810845966
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    1) Firstly, the agent took the responsibility of checking the status of the ticket himself.
2) Secondly, he confirmed the address from the customer as to avoid any delay.
3) After that he guided the way to the customer to check the status of the ticket too.
4) Finally, he was very empathetic towards the customer as he wished him a good time for the event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Basically, good customer service means providing help to the customers by dealing with the queries and providing them solutions for their problems. Whereas great customer service means not only solving their problems but also to understand , feel and to be empathetic towards them. Above all, to be loyal towards the work and to the customers, is what i feel is the great customer service.

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