Subject: FW: LSM Joining Case Test - Dharmesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 14:06:11 +0000

Talk to him

From: Dharmesh Kumar <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 3:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Dharmesh Kumar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Dharmesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8860974749
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Because in this part all the possibilities are mentioned like the agent has asked for the address where the customer is staying.  He also provides an option to update the address in case the customer needs to. The agent could have asked for the phone number like "please mention your phone number for communication purposes.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is something in which we adhere to the problems of the customer and provide him with the appropriate resolution. A great customer service is a service in which we show empathy with the customer besides solving his problem.

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