Subject: FW: LSM Joining Case Test - Yogita Bhatia
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 14:03:15 +0000

Talk to her

From: Yogita Bhatia <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 4:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Yogita Bhatia

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Yogita Bhatia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9140406451
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As the customer contacts and told that she will be travelling in two days and her concern is if possible deliver the tickets at hotel.So I will inform to update the address of the hotel If it is possible for the team to deliver we will deliver for sure and will also provide tracking number if the order has already been shipped and inform to track the the order
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is we provide resolution for the customers concern and statisfy the customer but great customer service is that if apologize customer for the issue he/she facing and also assure to provide the best resolution as soon as possible and also feels the problem which customer is facing so that we can provide resolution

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