Subject: Re: LSM Joining Case Test - Ritu Kumari yadav
From: Ritu Kumari yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 09:56:19 -0400

LSM Joining Case
Test

Name

Ritu Kumari
yadav

E-mail

[email-masked]

Phone Number

(201303) 8595464063

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

blurb 4 because the executive ask customer to
provide the new address also guide the customer to update new address by
themself and also provide all the necessary information to the customer.
Executive also given complete assurance to the customer that he/she will get the
ticket as soon as possible and guide customer to track order through the link
.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service are
where the executive is doing their work properly as per the process and product.
Where as executive is giving complete information and resolve their
queries/complaints in first time and takes complete ownership is the great
customer service.

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