Subject: Re: LSM Joining Case Test - Manish Kumar Raghav
From: Manish Kumar Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 09:45:30 -0400

LSM Joining Case
Test

Name

Manish
Kumar Raghav

E-mail

[email-masked]

Phone Number

(91) 9810441260

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The
selected blurb is the most appropriate amongst the given choices as it is a
complete balance of empathizing the customer and assuring him for the services,
My statement (that the team has been in contact with seller and they'll try
their level best to deliver the order as per the stipulated time, and I would
also take a moment and would like to really appreciate the time and patience
that you've already invested for the this order to be delivered. You're very
much valuable to us and be assured you'll be getting the services in a way that
you've always thought of getting)

Thanks

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The key difference between a good or great customer service is
the way that how the executive deals with the situation.

Like if in case the executive tries to build a relationship with the cx, he
himself will be more than happy to share his concerns with the team that
automatically will lead to customer satisfaction which ultimately is our prime
objective.

Whereas an executive who deals with cx and uses apologetic statements just for
the sake does not makes a cx feel connected with the brand and that is what I
feel is the key difference between the two situations.

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