Subject: FW: LSM Joining Case Test - Saurabh kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 13:41:39 +0000

Talk to him

From: Saurabh kumar <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 5:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Saurabh kumar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Saurabh kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7903436617
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I selected blurb 2 because, it provides customer a detailed resolution as well as alternative solution of downloading the e-ticket. It also specifies customer to update the leaving date for the destination and to update the destination address. It will allow delivery partner or deliver customer executive to follow up with the customer with his detailed plan of departure as well destination address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   For me a good customer service is to provide resolution to a customer but a great customer service means that you connected with the customer and shown him/her appropriate empathy regarding his/her grievances. It also means that you have provided solution for all the grievances.

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