Subject: FW: LSM Joining Case Test - Varsha Menon
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 13:39:38 +0000

Try talking to her, mistakes but she may be ok

From: Varsha Menon <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 6:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Varsha Menon

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Varsha Menon
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9873738665
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In Blurb 4 each scenario is explained well. Customer would be amused to read clear answer to her question. If i would amend the blub i would have greeted the customer first then i'll explain things to her and end my conversation by thanking her for choosing our company.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when we give all the answers to the customer . And great customer service is something when the agent thinks out of the box and answers the customer which will leave the customer amused and will thank for our services.

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