Subject: Re: LSM Joining Case Test - Varsha Menon
From: Varsha Menon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 08:55:37 -0400

LSM Joining Case
Test

Name

Varsha
Menon

E-mail

[email-masked]

Phone Number

(91) 9873738665

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In Blurb 4
each scenario is explained well. Customer would be amused to read clear answer
to her question. If i would amend the blub i would have greeted the customer
first then i'll explain things to her and end my conversation by thanking her
for choosing our company.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when we give all the
answers to the customer . And great customer service is something when the agent
thinks out of the box and answers the customer which will leave the customer
amused and will thank for our services.

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