Subject: Re: LSM Joining Case Test - Rijo Mathew John
From: Rijo Mathew John <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 08:50:59 -0400

LSM Joining Case
Test

Name

Rijo
Mathew John

E-mail

[email-masked]

Phone Number

(91) 8448463227

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 is
the only blurb which address the issue of the customer.

Some additions to that blurb would be:

You could easily get the tickets delivered to the hotel where you are staying.
Organisers of such events usually issue tickets very close to the event, so
expect your tickets to be delivered at that time. Thank you, hope you got your
queries cleared

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

the main difference between providing “good” customer
service and delivering “great” customer service is that, in the former, you
are probably only barely keeping your customers satisfied; while in the latter,
you are not only keeping them satisfied you are also keeping them loyal! Great
customer service demands building a trust with the customer thus increasing the
goodwill of the company.

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