Subject: Re: LSM Joining Case Test - Saurabh kumar
From: Saurabh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 08:06:35 -0400

LSM Joining Case
Test

Name

Saurabh
kumar

E-mail

[email-masked]

Phone Number

(+91) 7903436617

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
blurb 2 because, it provides customer a detailed resolution as well as
alternative solution of downloading the e-ticket. It also specifies customer to
update the leaving date for the destination and to update the destination
address. It will allow delivery partner or deliver customer executive to follow
up with the customer with his detailed plan of departure as well destination
address.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

For me a good customer service is to provide resolution to a
customer but a great customer service means that you connected with the customer
and shown him/her appropriate empathy regarding his/her grievances. It also
means that you have provided solution for all the grievances.

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