Subject: Re: LSM Joining Case Test - Saumya Mittal
From: Saumya Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:42:20 -0400

LSM Joining Case
Test

Name

Saumya
Mittal

E-mail

[email-masked]

Phone Number

(+91) 8840709077

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
chosen Blurb 1 because in that the tone of the mail is polite and it is key to
interact with customer as well as the details of customer is verified in middle
of the conversation as verification which provide an idea to customerthat we
know him and we only verify it be double sure.

So for all these reason I prefer Blurb 1.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me the main difference between the
good and great customer service is level of satisfaction the customer feel. In
good customer service, customer service is resolved with less level of
satisfaction but in great customer service the customer get full attention, the
customer executive talk to him politely and being always attentive to his
request and try to solve his problem as soon as possible and made customer
believe that there request is our top most priority. These were the few key
points of providing a great level of satisfaction to the
customer.

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