Subject: Re: LSM Joining Case Test - Sudipta Basu Majumder
From: Sudipta Basu Majumder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:27:14 -0400

LSM Joining Case
Test

Name

Sudipta
Basu Majumder

E-mail

[email-masked]

Phone Number

(91) 7001296673

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

i totally
agree with blurb 4 as the customers is not available for two days so the
customers request to deliver the ticket in hotel address.and the blurb 4 option
is doing the same thing which customer wants they told customer everything in
detsils to change the address and check the track and tell someone who is
available to collect the tickit.i don't think anytrhing will be
added.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customrer service is something not beyond custocumer
imagimations .customer get the service which is expected from an
organization.sometimes customers had something more in his mind.good customer
service is normal.while great customer service is something going beyond
customer imagination.Going an extra mile and getting that wow factor inside the
customer.

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