Subject: Re: LSM Joining Case Test - Tanya Kumar
From: Tanya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:05:10 -0400

LSM Joining Case
Test

Name

Tanya
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9821026419

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The reason
for my answer is that in Blurb 1, the response is positively written with a
satisfactory assurance to the customer. It includes all the viagogo brand values
and reflects the organization cares for customer at every step.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customer's
imagination. Customer gets his kind of service which is expected from an
organisation, but customer had something more in his / her mind in terms of
getting service. Good service is something which displays in normal act of
world.

While great customer service is something going beyond customer's imagination.
Going an extra mile and getting that “ Wow “ factor inside the customer.
It's an act which makes a customer amaze.

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