Subject: FW: LSM Joining Case Test - Prateek Batra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 11:00:30 +0000

Talk to him

From: Prateek Batra <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 4:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Prateek Batra

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Prateek Batra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8800209150
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would go with this blurb 4 because of the concern and importance unveiled for the customer, so that he would get the tickets on time at hotel and a profound camaraderie shall be maintained between the buyer and the seller because customer service representative has has fulfilled his duty by asking and telling the relevant details to the customer.

Thanks  & Regards
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   With the limited knowledge of mine i can assert that good customer service is about resolving the queries of the concerned patron in the shortest possible time, whereas great cum profound customer service would entail proactive listening to the customer grievance or issues as listening is a fine art in the hospitality industry, subsequently resolve their queries with utmost alacrity and zeal, so that the same customer comes again and again to shop or buy or to avail the services from your company itself and that could only be achievable with a gracious smile on your face and be empathetic enough to deal with the customer is one of the pertinent trait that one should be carrying in this hospitality industry.

Thanks

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