Subject: Re: LSM Joining Case Test - Mayank Kakkar
From: Mayank Kakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:59:33 -0400

LSM Joining Case
Test

Name

Mayank
Kakkar

E-mail

[email-masked]

Phone Number

(91) 8130400157

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
blurb 1 because he is talking to the customer very calmly and also giving the
information in a quiet good way. Also secondly he is assuring the buyer that he
is closely monitoring the his/her order because of which the buyer gets calm and
will also not take too much tension about his/her tickets.

He is making the buyer tension free ( It is the main purpose of Customer service
that he or she can make problem of the Buyer resolved and make them Happy by
resolving their problem)

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is like the Buyer is Not that much happy
with service he wants some thing  that makes them Tension free about their
product whereas Great Customer Service means the buyer is happy with the
Customer service like his or her Communication skills, Problem solving methods,
work under pressure, giving solutions to any Random problems
etc.

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