Subject: Re: LSM Joining Case Test - Prateek Batra
From: Prateek Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:51:00 -0400

LSM Joining Case
Test

Name

Prateek
Batra

E-mail

[email-masked]

Phone Number

(91) 8800209150

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would go
with this blurb 4 because of the concern and importance unveiled for the
customer, so that he would get the tickets on time at hotel and a profound
camaraderie shall be maintained between the buyer and the seller because
customer service representative has has fulfilled his duty by asking and telling
the relevant details to the customer.

Thanks  & Regards

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

With the limited knowledge of mine i can assert
that good customer service is about resolving the queries of the concerned
patron in the shortest possible time, whereas great cum profound customer
service would entail proactive listening to the customer grievance or issues as
listening is a fine art in the hospitality industry, subsequently resolve their
queries with utmost alacrity and zeal, so that the same customer comes again and
again to shop or buy or to avail the services from your company itself and that
could only be achievable with a gracious smile on your face and be empathetic
enough to deal with the customer is one of the pertinent trait that one should
be carrying in this hospitality industry.

Thanks

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