Subject: Re: LSM Joining Case Test - Shilpa Sharma
From: Shilpa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:40:54 -0400

LSM Joining Case
Test

Name

Shilpa
Sharma

E-mail

[email-masked]

Phone Number

(+91) 08968920686

Which blurb would
you select?

Blurb 3

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

We need to first connect with the customer and
understand their true need in regards of the concern. To empathise with the
customer that they have not yet received the tickets and how anxiously they have
been waiting for it and if we would have been at the same place we would be a
anxious too.

Also we cannot confirm the exact time frame for it which is why we would suggest
customer to wait for some time and they should receive the tickets before an
event and for more details of the same they can contact the ticket master
directly

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

for making the customer service great we should understand the
true need of the customer and share the exact information what they are looking
for instead of sharing irrelevant details which may annoy the customer and our
primarily motive is that customer should feel satisfied with the resolution so
that they don't need to contact back with the same query. First call resolution
is the must.

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