Subject: Re: LSM Joining Case Test - Priyanka Pal
From: Priyanka Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:19:15 -0400

LSM Joining Case
Test

Name

Priyanka
Pal

E-mail

[email-masked]

Phone Number

(91) 7007705348

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because
Blurb 4 contain all the necessary information which is needed by the customer to
resolve her queries.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service Is Something Not Beyond
Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From
An Organisation, But Customer Had Something More In His / Her Mind In Terms Of
Getting Service. Good service is something Which displays An Normal Act Of
Work.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That Wow  Factor Inside The Customer. It's An
Act which Makes An customer Amaze

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