Subject: FW: Tech Support Candidate - Kshiti Sakhuja
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 08:22:45 +0000

Check for CCE

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 September 2020 at 1:56 PM
To: Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Tech Support Candidate - Kshiti Sakhuja

First round

From: Kshiti Sakhuja <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 8:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kshiti Sakhuja

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kshiti Sakhuja
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9536383328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 27, noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Incident Management
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        network analyst NA      2.5
Previous Employer 1     NA      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check whether there is problem with browser or the page.
Check whether it's working in another browser or not
Then restart your router, it might be due to connectivity issue.
Try clearing browser's cache
Try changing and adjusting proxy settings
Or lastly we can reinstall browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on bluetooth of your mobile phone
Switch on the power button of your bluetooth speaker
Go to bluetooth settings on your phone  and allow searching of all nearby devices available.
The name of your bluetooth speaker will start popping on your phone's screen
Pair it with the speaker
Allow all action items
The phone will get connected to a bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? According to me , my communication skills can be a plus point.
Soft spoken skills are must.
Greeting the customer is very important.
Listening skills.
Understanding the issue of the customer.
Troubleshooting, solving and decision making skills
Prioritising skills
Solving the query within the given date and time.
On a scale of 1 - 5 please rate your fluency in spoken English  4