Subject: FW: LSM Joining Case Test - Raman sehgal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 08:12:03 +0000

No

From: Raman sehgal <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 1:37 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Raman sehgal

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Raman sehgal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9540344504
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    i select  blurb 4 because  in this customer know all procedures how to change the delivery  address,  how to track purchase order , customer  also know order  receiving  estimate date . When the ticket  has arrived  customer  get a notification  of ticket arrival.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The main difference  between providing  good and great customer  service  is that good customer service  only keeping your customers  satisfied  and great customer service  is keeping satisfied  and loyal also.
Good customer service  response time to  customer  within 24 hours
Great customer service  response time to customer  within minutes
Good customer service  if a customer  ask a question  but you  don't  know the answer  .you put them on hold to find  the answer
Great customer service  you explain you don't know  the answer  but will get the answer  . Tell them their time is valuable  for us

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