Subject: Re: LSM Joining Case Test - Siddharth Anand
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 15 Oct 2020 07:35:54 +0000

Written is really poor, there is no way I can give this guy more than 20-22 and that too for HFL. If he is ok, get this guy to come to office on Monday and interview with me

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 12:56 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Siddharth Anand

Hi Ma'am,

His spoken was good,
Can join immediately
His Last salary was 25300/-
Expecting something more.
Please check the test for Landmark or HFL

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Oct, 2020, at 12:24, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Siddharth Anand
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9555550796
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Because the customer is asking for the ticket at the new address that is now is the hotel where he would be staying.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The good customer service is to inform customer that on this date and on the given address the tickets will be delivered. But, in great customer service, the representative must listen to the customer that what actually customer needs and accordingly take action. Like in the case of tickets the representative must help customer to get the tickets to the new address if possible.

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