Subject: Re: LSM Joining Case Test - Siddharth Anand
From: Siddharth Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 02:54:40 -0400

LSM Joining Case
Test

Name

Siddharth
Anand

E-mail

[email-masked]

Phone Number

(+91) 9555550796

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because the
customer is asking for the ticket at the new address that is now is the hotel
where he would be staying.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The good customer service is to inform customer
that on this date and on the given address the tickets will be delivered. But,
in great customer service, the representative must listen to the customer that
what actually customer needs and accordingly take action. Like in the case of
tickets the representative must help customer to get the tickets to the new
address if possible.

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