Subject: Tech Support Candidate - Ruksana Malik
From: Ruksana Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 09:39:06 -0400

Tech Support
Test

Name

Ruksana
Malik

E-mail

[email-masked]

Phone Number

(+91) 9769717177

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Darya Ganj

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
Exchange, office 365,
active directory, azure

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Concentrix

Senior
technical consultant

14/09/2020

47000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Will try on different browsers.

On dift

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Bluetooth settings> add the device>
remember the device

What according to you makes you a
good candidate for customer service or technical support job?

Good communication and knowledge sharing skills

On a
scale of 1 - 5 please rate your fluency in spoken English

4