Subject: Fwd: LSM Joining Case Test - Sujeet Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 14 Oct 2020 06:29:55 -0700 (MST)

Hi Ma'am, 

His spoken English is good. 
Having huge experience in International BPO. 
His last salary was 30000/- 
Expecting hike on it. 
Can join immediately 

He is out of budget but he seems good. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Oct, 2020, at 13:12, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Sujeet Mishra 
E-mail 	[email-masked] 
Phone Number 	(+91) 7840806444 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As we are customer centric company and also we are focusing our services which is also customer centric. 

So we have to check the information first soon that way we will not provide any false information to our privilege customer. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. 

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze. 

	
	
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