Subject: Tech Support Candidate - Grace Odette boussi
From: Grace Odette boussi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 08:16:05 -0400

Tech Support
Test

Name

Grace
Odette boussi

E-mail

[email-masked]

Phone Number

(0091) 9319524802

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

noida sector 137

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking -
advance
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1- check
whether the computer is connect to internet or not

2- if not connected, proceed to connect the system to the internet either via
WiFi or LAN cable

3- if connect, try to open another website to check if the problem is specific
to www.ndtv.com

3i- Try with a different browser

4- in case other websites are accessible and not www.ndtv.com, check online
whether the website is down and unaccessible for everyone or not

5-if the website is not down, run the following commands as admin from command
prompt to resolve any dns errors

- ipconfig /flushdns

- ipconfig /release

-ipconfig /renew

This should fix the issue

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1 Go to
settings

2 From setting,tap the Bluetooth option

3 Turn on Bluetooth

4 A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it. Put your
device in pairing mode then on your mobile select your speaker (it might be a
random product number but should have the speaker’s brand name
listed).

What according to you makes you a good candidate
for customer service or technical support job?

I'm the
ideal candidate mainly because I have an active listen ability, I'm a soft
spoken person , a good listener, a problem solver, I'm helpful, I'm a team
builder and I know how to engage the people well.

As for technical support, I have  computer background with some additional
technical skills.

I face and solve technical issues almost everyday, added to that I'm a fast
learner that can adapt to any kind of work environment and handle a certain
level of pressure.

On a scale of 1 - 5 please rate your
fluency in spoken English

4