Subject: FW: LSM Joining Case Test - Saurabh Pant
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 14 Oct 2020 11:01:21 +0000

First round,

Also, even if the English agents sound fine over the phone, they will still need to come to office to take the English test. We have been seeing way too many cases of agents cheating at home

From: Saurabh Pant <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 October 2020 at 4:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Saurabh Pant

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Saurabh Pant
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8707635346
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I think that the Blurb 4 will be the right one to choose because the customer is going to reach the show destination within next 2 days and wanted to get the ticket delivered at Hotel.

So as per Blurb 4 we are informing customer that he/she can get the address updated using the www.viagogo link so that the ticket will be delivered at updated and correct address and we are also taking the Country/ City details from customer to get the tickets delivered on time and user can also track the delivery .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Difference between good and great customer service is that:

Addressing the customer issue properly and providing the best solution to make our customer happy is good customer service.

Great customer service involves not only assisting the customer properly and providing the best solution, it also involves that from the beginning we should be able to make a good relation with our customer and show the empathy whenever required and customer should feel that the issue has been addressed properly that is more important, then providing the best resolution and ending up the call by making a good relation and making the customer happy and satisfied.

You can edit this submission<https://www.jotform.com/edit/4784819023516017796?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.