Subject: Fwd: LSM Joining Case Test - Yogesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 14 Oct 2020 02:16:12 -0700 (MST)

Hi Ma'am, 

His spoken English is little broken, but written seems fine. 
Please check if we can consider him for Landmark. 
His current salary is 24000/- 
Expecting hike on it. 
But only can join after 24th Oct 2020. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Oct, 2020, at 22:34, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Yogesh Kumar 
E-mail 	[email-masked] 
Phone Number 	(0) 7011172887 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Selected blurb mentions the customer's concern of travelling and delivery to new address and it shares all the steps to update address. 

In addition we can give assurance to the customer: We understand that you are excited to attend the Lady Gaga event and will be traveling soon. We will make sure that you get the tickets to your new address on time. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In good customer service we just give solution to the customer. However, in great customer service we empathize or sympathize with the customer as per scenario. In great customer services we acknowledge the customer's issue and help with the best possible resolution in least possible time. 	

	
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