Subject: Re: LSM Joining Case Test - Mitali Manen
From: Mitali Manen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 03:39:53 -0400

LSM Joining Case
Test

Name

Mitali
Manen

E-mail

[email-masked]

Phone Number

(91) 7979841117

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
select blurb 2 since it’s more appropriate according to me as compared to the
other options. Also I would like to add in the end “ I hope I could solve your
issue and u have a great time at Lady Gaga “.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service tries to solve the query
or issues of a customer but lacks a lot of things to make sure that the customer
is satisfied with the service. Where as a great customer service tries to
address all the queries of a customer without taking a lot of time and in a
polite and efficient manner. Customer service is all about making the customer
happy and I believe that the person who is responsible for the role of a
customer service executive should be quick at decision making or problem solve,
polite , happy and a good listener.

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