Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 12:22:30 -0400

Foreign Language
Screening Test

Name

Irfan Ali
/  (91) 7992135660    / [email-masked]

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

This assignment will discuss
about the company Dominos Pizza with the scenario Online Ordering System that
the Domino’s Pizza is using this system currently. Firstly, an introduction of
the company and the definition of Online Ordering System are discussed. The
procedure for ordering a pizza online from Domino’s Pizza will be explained
and the functions of the Online Ordering System, the internet database will be
discussed as well. Furthermore, advantage and disadvantages will be clarified in
this assignment. Impact of the technology toward the Domino’s Pizza, identify
and the similarities and differences of Domino Pizza covered by the module
topics were discussed and recommendations for Domino’s Pizza were provided and
conclusion is given in this assignment.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Many schools pride themselves not only on their programs but
on something flexible or specialized about the education they offer. My alma
mater, Juniata College, has students build a “program of emphasis” rather
than declare a major, allowing students to customize their program of study. St.
John’s College engages all its students in a classics-grounded course of study
“based in the great books of the Western tradition,” which includes four
years of math and one year of music for all students. Mount Holyoke, an
all-women’s college, has a program in speaking, writing, and arguing, and
sponsors an annual intercollegiate poetry competition. Not all readers will know
the details about these programs, and the personal statement provides a perfect
opportunity for graduates of such programs to take advantage of interesting
experiences built right into their education. Writers who flesh out such detail
in their personal statements both educate their readers about their background
and affiliate themselves with programs of earned reputation.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand.Businesses and employees
who offer good customer service will ensure problems get addressed. Those who
provide great customer service will do more than fix what’s broken. They will
work diligently to make the entire customer experience as positive as
possible.

There are lots of ways that one can do this. The questions you ask, the
promptness with which you solve the problem, the type of language and tone you
use while communicating to the customer or client, etc.

Professional interactions that make the customer feel special can be the
difference between a good or great customer service experience.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

It's my passion and commitment to service customers with
sincerity by means of acknowledging and emphatizing for whatever they're going
through for them to feel that we understood their concerns and at the same time
for them to feel that they're being valued. For me, customer engagement is
really im[ortant becasue we're not just here to answer or resolve their queries
but also for them to treat us like a friend not just a robot to help them out
since we only got to talk to them once. Product knowledge, phone skills are just
basics that are easy to learn but a "can-do or willingness to help attitudes"
are something that you can do if you are passionate on wat you are
doing.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

Well there is a number of states and cities in India. Here I
would like to talk about ” Amritsar” which I liked most. last month I
visited there with my cousin sister. I visited there so many times because my
relatives live there. It is a Huge and bustling city and also famous for its
historic values. Now some of the people called it ” smart city” Reason
behind it this city developed day by day very fas. Now It has many Multinational
Companies, Modern Shopping complex, Developed Roads etc. This city divided into
two parts old town or Modern City. I visited both parts of this city. In the old
city, there are many historical places. There are many places which I liked most
such as ” Golden Temple”,” Jaliawala Bagh” and modern museum which based
on Sikh history. I also tasted some local food there like ” Amritsari
Kulcha”, ” Amritsari Nan” which I love to eat. If I get a chance then I
want to settle there