Subject: Fwd: LSM Joining Case Test - Mr Yogesh
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 13 Oct 2020 06:20:22 -0700 (MST)

Hi Ash, 

Please check this test 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Oct, 2020, at 16:03, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Mr Yogesh 
E-mail 	[email-masked] 
Phone Number 	(91) 9950945410 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 4 has the exact information about the request he made to change the address. 

It would have been a better resolution if it had the reason for delay, apologies and more info about the e-tickets as mentioned below:- 
We do understand the situation you're going through and we are really sorry that you had to go through this trouble but be assured I've just looked into your order today and I'm happy to say your seller has confirmed they'll be able to send your tickets as soon as they receive them from the event organiser. It's become common practice now for event organisers to only release tickets very close to the event date - often the week of the event. 
You can also download the e-tickets for the purchase section. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is something where by following all the parameters available you help the customer like a flowchart but a great customer service is where resources are not enough to resolve the issue and you go and search for the resolution on different portal you probe about the concern and take follow up and escalate to management team if needed and get customer a resolution. 	

	
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