Subject: Tech Support Candidate - Rishi Shukla
From: Rishi Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 08:57:30 -0400

Tech Support
Test

Name

Rishi
Shukla

E-mail

[email-masked]

Phone Number

(91) 8800581948

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Lucknow, U.P.

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio
Remote support

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Taxtron Tech. Pvt. Ltd.

Sr. Analyst

2nd July,
2020

43,834

Previous Employer 1

HCL Technologies

Analyst

28/08/2019

23,069

Previous Employer 2

ATA Tech solutions Pvt.
Ltd.

Solutions Engineer

02/01/2017

19,008

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will perform below steps depending on the error
message/ Web-page response

>I will check if my Internet connection is working as expected?

>Try to access it over a different browser and observe the behavior.

>Close all the browsers

Clear temp, %temp% and prefetch

>Reset browser

>If error is related to TLS or certificate, then select appropriate option in
IE tools > Advanced -Security

>We need to check the status over different machine/ network.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings > Tap Bluetooth > Turn on Bluetooth >
Locate your speaker (If it is not visible then check if Bluetooth icon button on
your speaker is on) >Click on your speaker name (usually it has brand name in
it)

What according to you makes you a good candidate
for customer service or technical support job?

I have
work experience of 5+ years in Technical support field and good analytical
skills.

On a scale of 1 - 5 please rate your fluency in spoken
English

5