Subject: Arabic Language Test - Md Fahad
From: Md Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 11:28:22 -0400

Foreign Language
Screening Test

Name

Md Fahad
/  (400095) 7080406831    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

First of all, I will try to
explain the whole situation to the customer and apologize for the mistake that I
have done and for the inconvenience caused. I will assure the customer that this
time there will not be any problem and tell him to wait for another 30 minutes.
Along with the existing order that he has placed, I will give him an coupon of
20% off next time when orders next time. This time I will make sure that the
order reaches the customer before the given time.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Md Fahad, my father's name is nazir Abbas, as
for as my qualification is concerned, I completed my graduation from lucknow
University and post graduate from Kmc University.

I joined Genpact as a content reviewer in 2018 , since then I am working
overthere.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

حل
استعلام الزبائن خدمة جليلة عندي وبناء علاقة
جيدة مع الزبائن مما يساعد الشركة في
المستقبل

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

طبعا.

أنني أشعر بالسعادة والفرح عندما أساعد
شخصًا ما على أي حال.

لذلك في وظيفة خدمة العملاء، سيكون واجبي هو
مد يد المساعدة للأشخاص الذين يواجهون
مشاكل.

هذا سيجعل مزيجًا رائعًا من المهنة
والرحمة.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

زرت مومبائ حاليا، فعلمت
انها هي احدي اكبر مركز التجارة في الهند،
وهناك اماكن كثيرة للزيارة، فوصلت مع اصدقائي
الي بوابة الهند، فقدت انها هي احدي اكبر مركز
نشاط للسياحة الشهيرة في مومبائي، وتقع علي
شاطئ ميناء افولو، وتطل علي البحر الهندي،
وبقيت لاحتفال بذكري زيارة ملكية جورج
الخامس، ومنظر البوابة يبو منظرا جميلا و
بهيجا خاصة في الليل،، فان بوابة الهند ليست
باداة تاريخية، بل هي مثال للهندسة العجيبة
والرائعة في نفسها.