Subject: Arabic Language Test - Aiman Ahmed
From: Aiman Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 05:46:10 -0400

Foreign Language
Screening Test

Name

Aiman
Ahmed    /  (141013) 8427936377    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

In this case as an employee who
is considering a customer satisfcation is apriority so i will try to explain in
a proper and respected way that his order has been delayed because of a
technical problem issue, then I  am going to offer him order money refund or
ask him to wait for 30min to give him fresh order with a copoun for next
order.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
Aiman Ahmed 24years old from yemen.

I have gradueted from secondary school in 2011/2012 in percentage of 89.

I have studyed in india bachelor of B.com and now i am in second year of
MBA.

I am able to speak arabic and english in perfect way to deal with all kind of
customers and abilty to deal with them in kind way.

I have the passion and the skills like confedenc,puncuality ,hardworking,working
under presser to be asuitabe candidte for this job.

I am intersting in businesses and management of peojects.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

According to me providing good and  great customer
services will make the customers statisfied,but definitely providing great
customer serviced will make the customers beside the satisfication  loyal
,therfore it will help to increase the reputation and improve the image of any
company which surely will increase the sales and reveneu.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

نظرا لأني أملك المهارة والمرونة
للتعامل مع العملاء كما أتقن اللغتين العربية
والإنجليزية للتعامل مع الجميع.

الدقة والانتظام بمواعيد العمل وبذل الجهد
المطلوب .

الرغبة بالعمل والثقة بالنفس.

القدرة على الإبداع والابتكار.

القدرة على تحمل ضغوطات ومشاكل العمل.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

كانت إحدى محطات
سفري بعد حضوري للهند هي مدينة كشمير لما
تحمله من جمال خلّاب في الطبيعة من سهول وجبال
ومناظر ساحرة. ذهبت مع بعض الرفقة وهو ما زاد
الأمر متعة. أمتلك أصدقاء هناك لذلك عشت ايام
وكأني في إحدى بلدان وطني لما قدمه لنا
الإصدقاء من طيبة وتعريف بحضارة البلدة
ومعالمها التاريخية. بهلجام كانت أولى محطاتي
في اليوم الأول، جبال شامخة والأشجار تملئ
المكان، صوت الماء يُسمع من اميال بعيده
لهدوء المكان وخضرته. أخذنا الأحصنة وتجولنا
في وادي بهلجام الرائع الممتد.

جولمار كانت المحطة التالية في اليوم الثاني
فهي من أشهر المعالم السياحية في كشمير لما
تحويه من اطلالة رائعة وخضرة خلابة فاسحة
وأيضاً الاستمتاع بركوب الدراجات الجبلية.
كانت كشمير إحدى المحطات المليئة بالثقافة
الواسعة والطيبة المنتشرة في الشارع بين
الناس. بالطبع قما بتجربة مأكولاتهم الشعبية
كـ "  Kashmiri Style Mutton Ribs" و "  Kashmiri Saag " وكانت
لذيذة بالتأكيد.