Subject: Fwd: Arabic Language Test - Md Meraz Alam
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 12 Oct 2020 01:15:36 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Oct, 2020, at 12:54, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Md Meraz Alam / (916453) 9044534036 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation I will apologize customer for inconvenience,and after that I will say I will take care about entering address, and than i will request him to give his address once again to be conformed,then i request him to wait for a while and I say I am sending again as soon as possible,if he agrees I will send him pizza again,but if he says I don't need pizza because I am going to another place,then I say I can send pizza in the same place where you are going and I will share with him the policy of changing delivery location because the price differs according to the difference of location, but he is not agree and he is asking me to cancle the order then I will share with him the cancellation policy,then I will cancel,and I will thank him and request him to give opportunity for serving him. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Md Meraz Alam,I am expert of Arabic and English language,I have got the graduation's degree from Lucknow university,and post graduation's degree from Jwaharlal Nehru university Delhi.my hobey is to write fictions and short stories,it is due to my interest in language,I have written so many short stories in Arabic language and they are published in arabic journals,so I can handle customers as well as. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هناك فرق بين خدمة الزبائن العظيمة والجيدة، فتكون خدمة الزبائن عظيمة إذا قدمت خدمتها بشكل بارز على نطاق أوسع،ولكن يراد بخدمة الزبائن الجيدة إذا كانت خدمتها جيدة بشكل جذاب ولكن ليس من الضروري ان تكون هي على نطاق واسع، فمثلا إذا كانت خدمة الزبائن على نطاق صقع وهي بشكل جيد فيقالل لها خدمة الزبائن الجيدة. ولكن خدمة الزبائن العظيمة تحتاج إلى سعة دائرتها حيث أن تكون على نطاق دولة او مديرية بشكل جيد. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	إذا كنت قادرا على اللغة والتعبير عما في النفس، وكذا إذا كنت لين الكلام حتى أجدب قلب الزبون إلى عملي، وأهتم بسياسة الشركة،وأواظب على عملي فهذه هي الخصائص التي تؤهلني للعمل في خدمة الزبائن. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أنا سافرت إلى مدينة لكناؤ ،هي عاصمة ولاية أترابراديش، وهي تعرف بمدينة النواب،، لأنها كانت مهد النواب في عصر،وهذه المدينة تقع شاطئ غومتي، وهي معروفة بمدينة العلم والثقافة، لأنها تحوي كثيرا من الجامعات والمؤسسات التعليمة والمكتبات التي لعبت دورا بارزا في نشر الثقافة والعلم، والحدير بالذكر أن أهلها معروفون بحلاوة الكلام، حيث لغة مدينة لكناؤ لغة لطيفة ولهجتها جذابة وأخاذة، ومن أشهر المؤسسات التعليمية جامعة لكناؤ، وهي جامعة غريقة في القدم. وعلاوة على ذالك هي معروفة بكونها مهدا للقميص القطني.