Subject: Fwd: Arabic Language Test - Hamzah Alghassani
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 12 Oct 2020 01:13:14 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Oct, 2020, at 16:02, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Hamzah Alghassani / (0091) 8427403139 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will ask for sorry due to unforeseen mishappening and offer him one extra pizza or drinks for free that will be delivered to him within short time that will be charged from my pocket as mistake was mine. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name hamzah Alghassani Yemeni nationality,25 years old . 
I have done my Bachelor from lpu in Punjab in this year . 
I'm professional in talking and to take care of the difficult situation and trying to solve it with patience and I can consider myself as group guiding. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية المفاهيميه يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء جيد وتقديم خدمة عملاء الرائع في أنك في السابق ربما بالكاد تحافظ على رضا عملائك بينما في الاخير فأنت لا تحافظ على رضاهم فحسب بل تحافظ أيضا على ولائهم هذا تمييز مهم للغاية وهو تمييز لا يحصل عليه دائما العديد منهم . 
خدمة عملاء الرائع يأخذها كانها ملكه في التعامل مع العملاء وهذا يمزه على الأخيرين 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	التفاوض والإقناع. 
حل المشاكل اذا حصل خلاف . 
الصبر . 
العمل تحت الضغط. 
لدي مهارات التواصل . 
ادراه الوقت . 
سرعه البديهة. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أود ألتحدث عن كيب ،وهي واحدة من عدة مدن زرتها واستمتعت بها حقا.قضيت اجازتي بعد ما انتهيت من الثانويه في هذه المدينة الرائعه في عام ٢٠١٥ لمدة سته أشهر 
كيب تاون هي مدينه تقع في جنوب افريقيا. 
عندما وصلت إلى كيب تاون تأثرت كثيرا بالشكل الذي تبدأ عليه المدينه فكانت ذو جمال لا يوصف من جميع النواحي .أثناء إقامتي في كيب تاون ، قمت ببعض التسويق وزرت بعض المعالم الشهيره .