Subject: Fwd: Arabic Language Test - Mohd Aftab Alam
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 10 Oct 2020 07:34:53 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Oct, 2020, at 17:02, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohd Aftab Alam / (+91) 9892696751 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I would to apologize to our adorable customer for wrong address! sorry for inconvenience ! then, kindly accept our most sincere apologies for the difficulties and inconvenience for entering wrong delivery address, we are deeply sorry that this issue has caused so much distress to you. 

we strive to deliver the items and our products to valuable customer's address. 

Un fortunately, due to our key staff changes, this issue you have experienced and went to wrong address. 

We have corrected and placed your your order on correct address. 
We show our deep appreciation for our customer. 

Sorry once again, we believe, it would not be happened again in future. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Mohd Aftab Alam, I am from Godda, Jharkhand which is in the eastern part of India. it's a beautiful city, I born and brought up there. 

I Completed my graduation from Jamia Millia Islamia New Delhi, in the year 2008-2011 

I started my first Job as an Arabic Executive with Intelenet Mumbai, India (Barclays Bank UAE Process) from 2011 - 2012 

I worked with Darwish Group of Companies, as Bilingual Secretary from 15/11/2012 till 28/2/2019 

Currently I occupied with Accenture Solutions Pvt Ltd as an Arabic Language Analyst from 7/8/2020 till 8/8/2020. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	There are many kind of customers in the field some are good and some are great good customers are those who gets services / procure or purchase our products and appreciate our services and products. 

Great customers are those who whos do not only reliance and trust on our services and products but also gives and creates more valuable chain of customers in the market. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	
و متواضعا للزبائن 
أولا أن يكون مرشح طبيعة زين وخلقا مبتسما 

كلم مع الزبائن بطريق حسن 
لدي خبرة اكثر من ثمانية سنوات في نفس المجال 
عملت في البنك كمساعد للزبائن الإمارات المتحدة العربية 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	زرت دولة قطر عام 2012 
عملت في مدينة الدوحة حوالي ثمانية سنوات في شركة عريقة و كبيرة هي مجموعة الدرويش. 
مدينة الدوحة ، مدينة جميلة، الدوحة هي عاصمة دولة قطر ، هي تقع على ضفة و شاطئ البحر العربية و على الخليج العربي، ، سمت الدوحة بهذا الاسم الأنها بنيت على خليج من البحر. 
في الدوحة هناك مساجد كثير احدمنها المتحف الاسلاميي . 
الدين الرسمي لمدية الدوحة هو الإسلام كما يمارس أبناء الديانات الأخرى طقوسهم في المدينة موجودة. 
في الدوحة هناك مكاتب حوالي لجميع الشزوون الحكومية القطرية، مهنا الوزارة الخارجية و الوزارة الداخلية و الوزارة البلدية و البيئة وزارة الإقتصادو التجارة وزارة الثقافة والرياضة وزارة الشوون الإسلامية و وزارة الأوقاف مجلس الاعلى لتعليم وغير ذالك كثير من المباني التجارية مثلا مبني للوقود البنك الدوحة و مصرف ريان و النيك الأهلي والبنك القطر الوطينة ومباني لكثير من الشركات ذات مسولية محدودة . 
الكورنيش و السوق الواقف و كثير من المتاجر و المول مجود في داخل مدينة الدوحة. 
لمدينة الدوحة مستقبل رائع.